Privacy Policy for Esteem Painting LLC

Last Updated: 12/18/2024 

Esteem Painting LLC (“we,” “us,” “our”) is committed to protecting the privacy of our clients and website users (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, visit our website, or communicate with us through any medium. By engaging with us, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

1. Information We Collect

We may collect and process the following types of information: 

1.1 Personal Information:

• Contact Information: Name, email address, telephone number, and postal address.
• Payment Information: Credit card details, billing address, and other payment-related information.
• Service Details: Information regarding the services you request from us, including project details and preferences.

1.2 Non-Personal Information:

• Usage Data: Information about your interactions with our website, such as IP address, browser type, and pages visited.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance your online experience.

• Privacy Policy 10DLC:

We respect your privacy. Your phone number will be used exclusively to send you messages you have opted to receive based on your explicit consent. We do not sell or share your personal information with third parties. You can opt out of receiving these messages at any time by replying STOP to any of our SMS communications.

• How We Use Your Information

We use your information for the following purposes:

2.1 Providing Services: To process your requests, communicate with you regarding your projects, and provide customer support.

2.2 Payment Processing: To process payments and transactions securely.

2.3 Communication: To send you information about your projects, updates, promotional offers, and other information related to our services.

2.4 Marketing and Promotional Activities: By engaging our services, you consent to our use of any images, videos, or testimonials related to the projects we complete for marketing and promotional purposes. This may include, but is not limited to, posting on our website, social media platforms, and other marketing channels. You may opt out of this usage by notifying us in writing prior to the commencement of your project.

2.5 Improving Our Services: To analyze usage patterns and preferences to enhance our website and services.

2.6 Legal Compliance: To comply with applicable laws, regulations, and legal processes.

1. Legal Basis for Processing Your Information

We process your Personal Information based on the following legal grounds:

• Consent: Where you have given consent for processing your information, such as for marketing purposes.
• Performance of a Contract: Where processing is necessary to perform a contract with you or take steps at your request before entering into such a contract.
• Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests.

1. Disclosure of Your Information

We do not sell, trade, or otherwise transfer your Personal Information to outside parties except in the following situations:

4.1 Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and marketing partners. These third parties have agreed to maintain the confidentiality of your information and are contractually bound to use it only for the purposes for which it is disclosed.

4.2 Legal Requirements: We may disclose your information when required by law, regulation, or legal request, including to comply with subpoenas, court orders, or legal processes.

4.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that business deal, subject to the terms of this Privacy Policy.

4.4 Protection of Rights: We may disclose your information to protect our rights, property, or safety, as well as that of our clients or others.

4.5 Consent-Based Sharing: With your explicit consent, we may share your Personal Information for purposes not covered by this Privacy Policy.

4.6 Anonymized Data: We may share aggregated or anonymized data that does not identify you personally for business purposes, including analytics and marketing.

Data Security

We implement a variety of security measures to maintain the safety of your Personal Information, including encryption, firewalls, and access controls. While we strive to protect your information, we cannot guarantee its absolute security. You acknowledge and accept that you provide your information at your own risk. We are not liable for any unauthorized access, disclosure, alteration, or destruction of your information that is beyond our reasonable control.

Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your Personal Information, including:

• Right to Access: You may request access to the Personal Information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your Personal Information where there is no compelling reason for us to continue processing it.
• Right to Object: You may object to the processing of your Personal Information where we are relying on a legitimate interest or where we are using your information for direct marketing purposes.
• Right to Restrict Processing: You may request that we restrict processing of your Personal Information in certain circumstances.

To exercise any of these rights, please contact us at services@esteempainting.com or 1717-204-8511. We may require verification of your identity before responding to such requests.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of those websites before providing any information.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors. If we learn that we have collected Personal Information from a minor without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated through our website, and by continuing to use our services after such changes, you accept and agree to the updated terms. If you disagree with any changes, you must notify us and discontinue using our services.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

• Email: services@esteempainting.com
• Phone: 1717-204-8511

1. Jurisdiction-Specific Disclosures

Depending on your location, additional privacy rights may apply. Please refer to any jurisdiction-specific notices provided by us, which form part of this Privacy Policy. This Privacy Policy is intended to comply with applicable laws wherever our services are offered.

By using our services or engaging with us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.